Small Works Manager

We are looking for a highly motivated individual from within the fire detection/security protection industry who has an electrical systems engineering background and a working knowledge of the appropriate British Standards and other Fire or security industry-related standards for a role as a Small Works Manager to work for our client in Glasgow.

Our client is looking to expand their projects and small works department and is seeking a key individual who will play a major part in this expansion. The role will involve monitoring and quoting small projects and works, on both service generated and project generated quotations, and external enquiries, and seeking to grow the present level of accepted quotations.

In this role, you will need to respond quickly to quotations required and will have a cohesive knowledge of small works and projects running and falling under your remit, as well as ordering all pertinent equipment for these works and organising labour in a timely fashion.   A knowledge of the equipment involved would be helpful.

You will also be expected to survey certain projects and produce relevant and cost-effective quotations. Part of the role will be to explore ways of growing the quotation acceptance level rate and seek further business opportunities proactively.

To be successful in this role you should have industry experience and have established yourself as a technically astute, proactive individual capable of meeting tight deadlines under pressure. The ability to plan and deliver results, in line with the targets set, is essential. Strong analytical skills, attention to detail and negotiation skills are required. You must be able to work effectively independently or as part of a wider project team and to liaise with engineers and customers alike.

The successful candidate will have experience of delivering high-quality customer service to a broad range of customers. A flexible approach to working hours and a willingness to learn is essential. Literacy, numeracy and computer skills will be key and working knowledge of the Microsoft Office suite of software programmes would be highly advantageous.

The role will include -

• Customer Liaison
• Quoting small works & further actions
• Scheduling small works visits
• Visiting customer premises to carry out site surveys
• Following up further actions from jobs
• Managing customer call outs, allocation of resources and follow up
• Project management of small works
• Liaising with and organisation of subcontractors for small projects
• Estimation and quotation of small works and additions to systems
• Producing invoice forecasts
• Providing all required paperwork to enable projects to comply with accreditations
• Assisting in audit service department processes
• Co-operate in internal and external audits

We're looking for someone with excellent people and communication skills as the role involves dealing with customers and potential customers. You will require patience, understanding and the ability to act calmly and resolve difficult situations. You'll also need to be Self-motivated with good personal organisation, forward planning and the ability to provide accurate Management reports in a timely fashion using Microsoft Office Suite and Clik.