Helpdesk Co-ordinator

Are you looking for a new opportunity with a great local company? 
As a Helpdesk Coordinator, you’ll work as part of a professional service desk team to support customers and engineers.

Responsibilities:

• To proactively support Engineers and Corporate Clients on a daily basis
• Managing a variety of different queries, quickly and efficiently, providing a first-class service via our designated portal system.

Tasks:

• Deliver a multi-skilled service, working closely with field engineers to help deliver excellent customer service and back-office processes.
• Meeting deadlines and delivering against department KPIs
• Dealing with incoming client enquiries
• Managing enquiries and issues raised ending in a positive resolution.
• Area coordination and task list completion
• Sales focus for parts and service quoting
• Completing other administrative tasks
• Maintain accurate client and job order records of all written and verbal communications.
• Carrying out other ad-hoc projects as required by the business.

You will need:

• Previous telephone customer service experience
• Previous Helpdesk experience working within the FM, Construction Industry would be beneficial.
• To be able to confidently resolve issues and manage difficult and challenging situations.
• To be a self-starter, who also enjoys working as part of a team
• Industry relevant qualifications (not essential)
  
  You will be working for a nationwide company which specialises in Facilities Management working for high-end customers in the UK, and the Republic of Ireland. We are looking for like-minded people who are dynamic, focused and communicate effectively. You'll need the staying power to be able to work in a fast-paced environment, be target driven, have strong attention to detail and enjoy working with people who have the same emphasis on delivering quality service and a desire to be the best at what you do.

This is a full-time role working Monday - Friday. If this sounds like the right opportunity for you then get in touch.