Helpdesk Coordinator
Liverpool
We're looking for individuals with great people skills and excellent communication for permanent roles as Helpdesk Coordinators with our client based in Liverpool. If you are brilliant on the phone then read on!
About the role
You’ll work as part of the professional service desk team to support the client's customers and their engineers. These roles are working for a Facilities Management business with high-end customers across the UK, and ROI. This could be the perfect role for you if you thrive working in a fast-paced environment, are target driven, have strong attention to detail and enjoy working with people who have the same emphasis on delivering quality service and a desire to be the best at what you do.
Key Responsibilities
- Proactively support engineers and corporate clients on a daily basis.
- Manage a variety of different queries, quickly and efficiently, providing a first-class service via our designated portal system.
Tasks:
· Deliver a multi-skilled service, working closely with field engineers to help deliver excellent customer service and back-office processes.
· Meet deadlines and deliver against department KPIs
· Deal with incoming client enquiries
· Manage enquiries and issues raised ending in a positive resolution. ·
Area coordination and task list completion
· Sales focus for parts and service quoting
· Completing administrative tasks
· Maintaining accurate client and job order records of all written and verbal communications.
· Carrying out other ad-hoc projects as required by the business.
About you
You'll have previous telephone customer service experience along with previous helpdesk.
Experience working within the facilities management or construction industry would be beneficial.
You can confidently resolve issues and manage difficult and challenging situations.
You are a self-starter, who also enjoys working as part of a team
Experience:
Ideally, you'll already have helpdesk or customer service experience along with experience with CAFM systems (preferred)
Interested in finding out more? Get in touch.
Click here to submit your CV and apply online.