Customer Service Representative

Customer Service Representative

St Helens

We are looking for a Customer Service Rep/Accounts Manager for a precision engineering firm who have global clients in Aerospace/SpaceX, Pharmaceutical, Energy and Industrial sectors.

The right candidate will have a previous history of working within aerospace, chemicals, additive environments or industrial sectors but not essential.
This role will entail a number of duties including:
  • Existing account management and dealing with their global network of customers.
  • Handling customer service inbound and outbound calls within the customer service team.
  • Managing and developing existing relationships, being a trusted advisor to existing customers and strategically developing new relationships.
  • Generating quotations, follow up and negotiating in order to close the sale withing the agreed targets for product range.
  • Accurately generating sales orders/proforma/order confirmations within the agreed product range service level agreement
  • Co-ordinating with the production/logistics team in order to ensure customer requirements are maintained and delivery dates are kept up to date in the ERP system and with the customer
Desired skills: 
  • Excellent Microsoft skills
  • E-commerce, CRM an advantage
  • NAVision or SAP Proficient an advantage
  • Qualified to degree level or equivalent with engineering/technical preference
  • Previous history of working within aerospace, chemicals, additive environments or industrial sectors
Required Skills
  • Strong customer development acumen
  • Excellent Microsoft Skills
  • Negotiation and closing skills
  • Confident and proactive personality
  • Experience and knowledge of sales
This is a full time, permanent position with great progression opportunities. The company offer great benefits such as 26 days holiday plus bank holidays, excellent pension schemes and this role will have commission/a bonus scheme in place to be discussed. 

Click here to submit your CV and apply online.