Customer Service Representative

We are looking for a Customer Service Representative for a precision engineering firm with global clients in the aerospace, medical and energy sectors.

You will be responsible for:

• Responsible for existing account management and new business dealing with a global network of customers.
• Handling customer service inbound and outbound calls within the customer service team.
• Managing and developing existing relationships, being a trusted advisor to existing customers and strategically developing new relationships.
• Generating quotations, follow up and negotiating in order to close the sale withing the agreed targets for product range.
• Accurately generating sales orders/proforma/order confirmations within the agreed product range service level agreement
• Co-ordinating with the production/logistics team in order to ensure customer requirements are maintained and delivery dates are kept up to date in the ERP system and with the customer

Minimum Qualifications/Skills (desired):

• Excellent Microsoft skills
• E-commerce, CRM an advantage
• NAVision or SAP Proficient an advantage

Required Skills

• Strong customer development acumen
• Negotiation and closing skills
• Confident and proactive personality
• Experience working to challenging targets