Customer Service Representative

Customer Service Representative


We are looking for a Customer Service Representative for a precision engineering firm with global clients in the aerospace, medical and energy sectors.

You will be responsible for:

  • Responsible for existing account management and new business dealing with a global network of customers.
  • Handling customer service inbound and outbound calls within the customer service team.
  • Managing and developing existing relationships, being a trusted advisor to existing customers and strategically developing new relationships.
  • Generating quotations, follow up and negotiating in order to close the sale withing the agreed targets for product range.
  • Accurately generating sales orders/proforma/order confirmations within the agreed product range service level agreement
  • Co-ordinating with the production/logistics team in order to ensure customer requirements are maintained and delivery dates are kept up to date in the ERP system and with the customer

Minimum Qualifications/Skills (desired):

  • Excellent Microsoft skills
  • E-commerce, CRM an advantage
  • NAVision or SAP Proficient an advantage

Required Skills

  • Strong customer development acumen
  • Negotiation and closing skills
  • Confident and proactive personality
  • Experience working to challenging targets
This is a full time, permanent position with great progression opportunities. The company offer great benefits such as 26 days holiday plus bank holidays, excellent pension schemes and this role will have commission/a bonus scheme in place to be discussed. 
Interested? Get in touch with you CV.

Click here to submit your CV and apply online.